At Matcha Active, every order is dispatched with the same care that goes into the product.
Order Processing
Orders are processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed on the next working day.Shipping
Shipping is complimentary on all prepaid orders across India.Delivery Timelines
Orders are delivered to the address provided at checkout. Once dispatched, you will receive a shipping confirmation with tracking details on your registered email.
- Metro cities: 3–6 business days
- Non-metro locations: 5–8 business days
We work with trusted logistics partners, though timelines may occasionally vary due to factors outside our control.
Order Tracking
Your tracking link is included in the shipping confirmation email. Tracking typically becomes active within 24 hours of dispatch.Delivery Attempts
Our delivery partners will make up to three attempts. If delivery is unsuccessful due to incorrect address details or unavailability, the shipment will be returned to us. In such cases, we will contact you to arrange re-delivery. Re-shipping charges may apply.Serviceability
We currently ship across India. If your pincode is not serviceable, this will be indicated at checkout.Assistance
For any queries regarding your order, write to us at info@matchaactive.com
